FAQs

WHERE DO YOU SHIP FROM? 

We ship from our partnered factories located in Europe, US, and Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!

WHAT IS THIS STORE'S GUARANTEE, RETURN AND EXCHANGE POLICY?

We offer a 30 day return policy. Please make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are none, email us!
Don't like something you bought? Tell us about it, and we'll do our best to ensure your needs are met!

DO YOU SHIP TO MY COUNTRY?
We proudly offer worldwide shipping. No matter where you are, you can buy from us! 
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing time takes 3-5 business days before shipment. Orders are not shipped on the weekends or holidays.
Deliveries can take up to a week and a half. Shipping can take up to 2-3 weeks, but it may take longer depending on your location. It also depends on demand and what you purchased. Please don't worry you don't get it immediately, it's on its way. Be sure to check your shipping info and track your order :)

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal all major credit/debit cards (VISA, Mastercard, AMEX). We do not accept personal checks, money orders, direct bank transfers, bitcoin, or cash on delivery.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. To minimize any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.
Note, in rare occasions, customs agents may delay delivery of some packages.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@omnimestore.com to your safe sender list.

MY ORDER HAS NOT ARRIVED YET? WHY?

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce. If it does not arrive by 5 weeks upon ordering, we can help reship your order or refund! 

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We ship from different factories worldwide so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING? WHAT HAPPENED?

Your country's customs department may decide to hold your items at the border temporarily, often without explanation! This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!

WILL THIS ITEM GET TO ME BEFORE _________?

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Please email us as soon as possible if you wish to change or cancel your order and your case will be reviewed. Sales are final unless we haven't started prepping your item. Note that once the item has been fulfilled, marked as shipped, or if we've started prepping your items, we are not able to make any changes or cancellations to your order.

RESTOCKING FEES

If we ultimately cancel your order, there'd be a restocking fee of up to 75% to cover the cost that we've already invested for your goods. So please be sure you are invested in your purchase.

HOW DO I RETURN MY ITEM?

We offer a 30 day money back guarantee. If you are not happy with your purchase and wish to return your item, please contact us within 15 days from receiving your order. As stated before sales are final but if we see a refund fit it will be granted. Restocking fees will apply. Please provide your order number. Our customer service team will send further instructions. 

I RECEIVED DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?

Please contact us immediately after receiving your order that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be booked to your account. 
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is booked to your account.